Shipping Policy

SUBVIBE - Shipping & Delivery Guide

Thank you for choosing SUBVIBE to accompany your spiritual journey. Every crystal bracelet is cleansed, blessed, and packed with the utmost mindfulness from our sanctuary to your doorstep. Below you will find everything you need to know about our shipping process.

Our Dispatch Location:

All orders are carefully prepared and dispatched from our primary facility located at:

Shop 5, Building 25, Tiandi Mingcheng, East Side of Yucai Road, Fenggang Street, Nangong City, Xingtai City, Hebei Province, China

1. Order Processing Time (The Cleansing Ritual)

Because we believe in sending you premium, pure energetic blank canvases, we do not simply throw items into shipping boxes.

• All active orders undergo a dedicated 24–48 hour processing window (excluding weekends and holidays).

• During this time, your unique crystal bracelet is personally inspected for quality and blessed with a sacred sound and smoke cleansing ritual before it leaves our facility.

2. Domestic Shipping (Within the United States)

We ship all US domestic orders via standard trackable carriers (USPS / UPS / DHL eCommerce).

• Free Shipping Threshold: We are delighted to offer Complimentary Standard Shipping on all US orders totaling $75 or more (before taxes and after discounts).

3. International Shipping

SUBVIBE is proud to connect with mindful souls worldwide. We currently offer international shipping to select countries (including Canada, the UK, Australia, and Europe).

• Estimated Delivery: 8 – 15 Business Days, depending on destination customs clearance.

• International Shipping Cost: Calculated automatically at checkout based on your specific location.

• Duties & Taxes: Please note that international orders may be subject to local import duties and taxes upon arrival. These charges are determined by your country’s customs authority and are the sole responsibility of the customer.

4. Order Tracking (Peace of Mind)

The moment your SUBVIBE package is handed over to the carrier, a shipping confirmation email containing your Tracking Number and a direct tracking link will be sent to your inbox. Please allow 24–48 hours for the carrier's system to update the tracking details.

5. Lost, Stolen, or Damaged Packages

• Wrong Address Disclaimer: Please double-check your shipping address during checkout. SUBVIBE is not responsible for packages delivered to an incorrectly entered address provided by the buyer.

• Damaged in Transit: If your crystal companion arrives damaged due to shipping mishaps, please reach out to our care team at [wantyan296@gmail.com] within 48 hours of delivery with photos of the damaged item and packaging. We will prioritize sending you a free replacement.

If you have any further questions regarding your delivery, please feel free to reach out via our [Link to Contact Us Page: Contact Page].