Privacy policy

SUBVIBE - Privacy Policy

Last Updated: 2026

SUBVIBE operates this store and website, including all related information, content, features, tools, products, and services, designed to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). SUBVIBE is powered by Shopify, which enables us to provide the Service to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Service, or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and disclosed as described herein.

 

1. Personal Information We Collect or Process When we use the term "Personal Information," we refer to information that identifies, relates to, describes, or can reasonably be associated with you or another individual. Personal Information does not include information that has been anonymized or de-identified.

We may collect or process the following categories of Personal Information:

  • Contact Information: Including your name, shipping address, billing address, phone number, and email address.

  • Financial Information: Including credit card, debit card, or financial account numbers, payment card information, transaction details, payment methods, and billing details.

  • Account Information: Including your username, password, security questions, and general account configurations.

  • Transaction Information: Including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, along with your purchase history.

  • Communications History: Including information you provide when contacting customer support.

  • Device Information: Including details about your device, browser, network connection, IP address, and unique identifiers.

  • Usage Information: Data regarding how and when you navigate or browse our Service.

2. Sources of Personal Information We collect personal information from:

  • Directly from You: When you create an account, make a purchase, or contact us.

  • Automatically through the Service: Via cookies and similar tracking technologies on your device.

  • From Our Service Providers & Partners: Third parties that provide technologies or services on our behalf.

3. How We Use Your Personal Information We utilize your personal information for:

  • Providing, Customizing, and Improving the Service: Processing payments, shipping orders, arranging logistics, facilitating returns, supporting product reviews, and managing your account.

  • Marketing and Advertising: Sending promotional messages via email/SMS and displaying targeted online ads based on browsing history.

  • Security and Fraud Prevention: Verifying accounts, processing secure payments, and detecting potential fraudulent or malicious activities.

  • Communicating with You: Delivering customer support and maintaining business relationships.

  • Legal Reasons: Complying with applicable laws or responding to valid legal processes.

4. How We Disclose Personal Information We may disclose personal information under specific circumstances to:

  • Shopify, vendors, and third parties performing services on our behalf (e.g., payment processing, cloud storage, logistics, order fulfillment).

  • Business and marketing partners to deliver targeted advertisements.

  • Affiliates or in connection with corporate transactions (e.g., merger or bankruptcy).

  • Comply with legal obligations or protect the rights, safety, and property of our users and business.

5. Relationship with Shopify Our Service is hosted by Shopify. The information you submit to the Service is transmitted to and processed by Shopify (and its affiliates) outside your country of residence to operate and optimize our store. To learn more, please review the Shopify Consumer Privacy Policy.

6. Third-Party Websites and Links The Service may contain links to third-party platforms. We do not control and are not responsible for the privacy practices, security, or accuracy of third-party sites.

7. Children’s Data The Service is not intended for use by children. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request deletion.

8. Data Security and Retention While we implement safety measures, no system is impenetrable. We cannot guarantee absolute security for data transmitted across unsecure channels.

9. Your Rights and Choices Depending on your jurisdiction, you may hold rights regarding your data:

  • Right to Access / Know: Request access to personal information we store about you.

  • Right to Delete: Request deletion of your personal data.

  • Right to Correct: Request corrections to inaccurate information.

  • Right to Portability: Obtain a copy of your personal information for transfer.

  • Opt-Out of Targeted Advertising / Sharing: Opt-out of the "sale" or "sharing" of personal information for targeted ads. We recognize Global Privacy Control (GPC) signals sent by your browser (see https://globalprivacycontrol.org/).

10. Complaints If you have concerns about our processing activities, please contact us. You may also have the right to lodge a complaint with your local Data Protection Authority (DPA).

11. International Transfers Your personal data may be transferred, stored, and processed outside your country of residence. For transfers out of the EEA/UK to non-adequate countries, recognized mechanisms such as Standard Contractual Clauses (SCCs) are used.

12. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Revised policies will be published directly on this page with an updated date.

13. Contact Us For questions regarding our privacy practices or to exercise your rights:

  • Email: support@subvibestudio.com

  • Company Name: Nangong Siqin Electronic Commerce Co., Ltd.

  • Address: Shop 5, Building 25, Tiandi Mingcheng, East Side of Yucai Road, Fenggang Street, Nangong City, Hebei Province, China, 055750