Privacy policy

Privacy Policy

Last Updated: 2026

SUBVIBE operates this store and website, including all related information, content, features, tools, products, and services, designed to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). SUBVIBE is powered by Shopify, which enables us to provide the Service to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Service, or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and disclosed as described herein.

1. Personal Information We Collect or Process

When we use the term "Personal Information," we refer to information that identifies, relates to, describes, or can reasonably be associated with you or another individual. Personal Information does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with you.

We may collect or process the following categories of Personal Information depending on how you interact with the Service, your country/region of residence, and the permissions or requirements of applicable laws:

  • Contact Information: Including your name, shipping address, billing address, phone number, and email address.

  • Financial Information: Including credit card, debit card, or financial account numbers, payment card information, transaction details, payment methods, payment confirmations, and other billing details.

  • Account Information: Including your username, password, security questions, preference settings, and general account configurations.

  • Transaction Information: Including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, along with your purchase history.

  • Communications History: Including information you provide when contacting us, such as the content filled out during customer support inquiries.

  • Device Information: Including details about your device, browser, or network connection, your IP address, and other unique identifiers.

     

  • Usage Information: Including data regarding how and when you use, navigate, or browse the Service.

     

2. Sources of Personal Information

We may collect personal information from the following channels:

  • Directly from You: Such as when you create an account, visit or use the Service, contact us, or otherwise provide your personal information to us.

  • Automatically through the Service: Including information collected from your device when you use our products or services or visit our website, as well as data obtained through cookies and similar tracking technologies.

  • From Our Service Providers: Including when we engage vendors to provide specific technologies to collect or process your personal information on our behalf.

  • From Our Partners or Other Third Parties.

3. How We Use Your Personal Information

Depending on how you interact with us or the specific features of the Service you use, we may utilize your personal information for the following purposes:

  • Providing, Customizing, and Improving the Service: We use your personal information to deliver the Service, including executing contracts with you; processing payments; shipping orders; remembering your preferences and items of interest; sending account-related notifications; managing transactions (purchases, returns, exchanges, cancellations); creating and maintaining your account; arranging logistics; facilitating returns; supporting product reviews; and tailoring a personalized shopping experience.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending promotional messages via email, SMS, or mail, and displaying online ads based on your prior browsing or purchase history.

  • Security and Fraud Prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraud, illegal, hazardous, or malicious activities, protect public safety, and maintain the integrity of our Service.

  • Communicating with You: We use your personal information to provide customer support, respond to your inquiries, deliver efficient services, and maintain our business relationship.

  • Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies.

4. How We Disclose Personal Information

Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. These situations may include:

  • Disclosing to Shopify, vendors, and other third parties who perform services on our behalf (such as IT administration, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • Disclosing to business and marketing partners to provide marketing services and deliver targeted advertisements to you.

  • When you direct, request, or otherwise consent to our disclosure of specific information to third parties, such as for product shipping.

  • Within our affiliates or corporate group.

  • In connection with corporate transactions such as a merger or bankruptcy, to comply with legal obligations, to enforce applicable terms of service, and to protect the rights, property, or safety of the Service, our users, or others.

5. Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information regarding your visit and usage to provide and optimize the platform. The information you submit to the Service will be transmitted and shared with Shopify and potentially third-party entities located outside your country of residence.

Furthermore, to help protect, grow, and improve our business, we utilize certain Shopify enhanced features that aggregate data and insights from your interactions with our store, other merchants, and Shopify. To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Service may contain links to websites or online platforms operated by third parties. If you visit these destinations which are not affiliated with or controlled by us, please review their respective privacy policies and terms of service. We do not guarantee and are not responsible for the privacy practices, security, accuracy, or completeness of such third-party sites.

7. Children’s Data

The Service is not intended for use by children, and we do not knowingly collect personal information from minors within your jurisdiction. If you are a parent or guardian and discover that your child has provided personal information to us, please contact us using the details below to request its deletion.

8. Data Security and Retention

Please be aware that no security measures are absolute or impenetrable, and we cannot guarantee "perfect security." Any information you transmit to us may not be secure during transit; we advise against sending sensitive or confidential data via unsecure channels.

9. Your Rights and Choices

Depending on your country or region of residence, you may possess some or all of the following rights regarding your personal information. However, these rights are not absolute, apply only in specific scenarios, and we may decline requests where legally permitted:

  • Right to Access / Know: You have the right to request access to the personal information we hold about you.

  • Right to Delete: You may have the right to request that we delete the personal information we maintain about you.

  • Right to Correct: You may have the right to request the correction of inaccurate personal information we hold about you.

  • Right to Portability: Under certain conditions and exceptions, you may have the right to obtain a copy of your personal information and request its transfer to a third party.

  • Right to Opt-Out of Targeted Advertising / Sharing: Depending on your jurisdiction, you may have the right to opt-out of the "sale" or "sharing" of your personal information for targeted advertising purposes. If you visit our site with Global Privacy Control (GPC) enabled, we will automatically process it as an opt-out request based on your location and browser setup. To learn more about GPC, please visit https://globalprivacycontrol.org/.

10. Complaints

If you have concerns about how we process your personal information, please contact us using the information below. Depending on your location, you may have the right to appeal our decisions or lodge a formal complaint with your local Data Protection Authority (DPA).

11. International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside of the EEA or the UK, unless the destination country has been granted an adequacy decision, we will implement recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs).

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. Revised policies will be published on this page with an updated date.

 

13. Contact Us

If you have questions about our privacy practices, this Privacy Policy, or if you wish to exercise your rights, please reach out to us at:

  • Email: support@subvibestudio.com

  • Mailing Address: Nangong Siqin Electronic Commerce Co., Ltd.

  • Address: Shop 5, Building 25, Tiandi Mingcheng, East Side of Yucai Road, Fenggang Street, Nangong City, Hebei Province, China, 055750

Under applicable data protection laws, we act as the Data Controller of your personal information.