SUBVIBE STUDIO - Return & Refund Policy

At SUBVIBE STUDIO, we pour our hearts into selecting and crafting every single piece to accompany your journey. We want you to love your new companion. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must meet the following criteria:

It must be in the same pristine condition that you received it.
It must be unworn, unused, and with all original tags attached.
It must be returned in its original packaging (including the gift box, velvet pouch, and product care cards).

2. The Nature of Natural Materials (Variance Disclaimer)

Please note that natural gemstones and materials are gifts from Mother Earth. Each piece is entirely unique, featuring its own natural inclusions, inner cracks (ice cracks), mineral streaks, or slight color variations. These are not considered manufacturing defects but are an authentic testament to their natural origins.

By purchasing from SUBVIBE STUDIO, you accept and embrace these unique characteristics. However, if you are still not completely satisfied with your item, you are welcome to return it within our standard 30-day window.

3. How to Initiate a Return

Contact Support: Reach out to our care team at support@subvibestudio.com with your Order Number and the reason for the return.
Return Shipping: Unless the item arrived damaged or defective, customers are responsible for the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned package.
Restocking Fee: There are no restocking fees for returns.

4. Return Address

Once your return request is approved, please ship your items to our returns department:

Company Name: Nangong Siqin Electronic Commerce Co., Ltd.
Attn: SUBVIBE STUDIO Returns Department
Address: Shop 5, Building 25, Tiandi Mingcheng, East Side of Yucai Road, Fenggang Sub-district, Nangong City, Hebei Province, China, 055750

5. Damaged or Defective Items

Please inspect your order upon reception. If your item is damaged during transit or if you receive the wrong item, please contact us as soon as possible with clear photos of the item and its packaging. We will prioritize the evaluation of the issue and make it right via a complimentary replacement or a full refund.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status via email. If approved, your refund will be processed automatically to your original method of payment within 5–7 business days. Please remember it can take some additional time for your bank or credit card company to process and post the transaction to your account.